When you get into a disagreement with someone, things can get pretty heated. The BEST way to defuse a situation is to step back and try to listen to them, and give them some room to talk about how they’re feeling without judging them. When people feel that their opinions are being heard, they are typically more open to hearing from you. Giving someone the freedom to express their anger can also be all it takes to put them at rest. Resist the urge to give unsolicited advice, and just let them get it out.
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